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Where to get help for domestic abuse during coronavirus

 

Coronavirus Update 19th March 2020: Practice staffing has been affected by the impact of COVID-19; both self-isolation and the need to protect high risk members of staff. We will therefore only focus on urgent patient need.

 

It is important that patients work with us to protect the NHS, not just for unwell patients with COVID-19 but all other urgent conditions e.g. chronic heart conditions, cancer care.

  • DO think before ringing; We do not have the capacity to field minor queries for well patients.
  1. DO NOT use services unless absolutely necessary
  2. DO NOT request Med3s / reports / Holiday Cancellation Letters for COVID-19
  3. YOU MUST follow self-isolation/social distancing guidance
  4. DO use Electronic Prescribing Service to order NORMAL QUANTITIES of repeat medications
  5. DO be patient with all staff – everyone is doing their bit and working flat out

Your understanding at this difficult time for all of us is appreciated.

CORONAVIRUS UPDATE 16th March 2020: Due to the latest Government Coronavirus guidelines, from Monday 16th of March you will not be able to directly book an appointment to come in to see the doctor. Admin staff have been instructed to take details of why you feel an appointment is necessary and book a telephone call with the doctor. The doctor will then decide if you need to attend the surgery or if your problem can be dealt with over the phone. This is keep you and our staff safe.

Your understanding at this difficult time for all of us is appreciated.

CORONAVIRUS UPDATE 09th March 2020: Following guidance from NHS England and Public Health England - Please note that due to the Coronavirus outbreak online appointments are temporarily suspended until further notice. This is to allow practice staff to assess each patient before attending the surgery, this may mean staff ask questions when booking your appointment. We apologise for any inconvenience & thank you for your understanding at this time. Calow and Brimington Practice. 

 

 

Appointments

All Consultations are booked by Appointment

We work on two sites and therefore if you do require an appointment with a doctor or nurse we would expect you to travel to either surgery to receive medical care.

At times of high demand, it is not always possible to see the doctor of your choice. On these occasions, please be prepared to see any available doctor. The doctor will usually only be able to deal with one problem during the time scheduled for each appointment. If you have more than one problem to discuss please ask for a double appointment when booking.

Booking Appointments

Appointments can be made by telephone, in person at the surgery reception desk and online. The majority of our patients are able to see a doctor on the same day the appointment is requested. We have some appointments that can be booked in advance for patients that may need to arrange time off work or arrange for a carer, relative or neighbour to come with them or bring them.

We also offer a number of early morning appointments with a GP for patients who are normally unable to attend during the day due to work commitments. These appointments are bookable in advance.

If you have registered for our online service, you can book from a selection of appointments with a GP online. To login to this service, click on the link at the top of this page. You can log online at 8.00am to book an appointment on the same day.

To find out more details about our online service, please click here.

Please arrive in good time for your appointment (preferably a few minutes early) and let the receptionist know you are here. If you arrive more than 10 minutes late for any appointment then you may be asked to rearrange your appointment. If a surgery is running late, please be assured that you will be seen as soon as possible. Occasionally, the ‘on call’ doctor has to attend an emergency, either within or outside the surgery, and we ask that you bear with us in these circumstances. If you are unable to wait, please speak to a receptionist to explain and rearrange your appointment. We apologise for these instances, which are entirely beyond our control.

Keeping Your Appointment / Not Attending / Cancelling

If you cannot keep your appointment, or it is no longer needed, please inform the surgery as soon as possible so we can offer the appointment to someone else.

If you fail to attend an appointment you will receive a letter of non-attendance. Should you fail to attend further appointments within a 6 month period the practice will give serious consideration to requesting our primary care trust remove you from our list of registered patients.  

SMS Text Reminders

If we have a mobile phone number recorded for you, we now send SMS text reminders for appointments booked in advance. If you haven't given us your mobile number, please let us have this if you would like an appointment reminder sent to you. You will also need to ensure that you advise us if you change your mobile number.

No personal information is sent in the text message; just the date and time of the appointment and a phone number to ring if you wish to cancel or rearrange it. Currently, for confidentiality purposes, we cannot advise you which of our sites your appointment is at.

Telephone Consultations

The doctors are happy to provide medical advice over the telephone when a face-to-face appointment may not be necessary for example medication reviews and to discuss test results. To book in for a routine telephone appointment please contact the surgery please not these are not normally offered on the same day.

Practice Nurse and Healthcare Assistant Appointments

Appointments can be booked up to 4-6 weeks in advance. Appointment times may vary. If you are unable to attend then please let us know so we can offer the appointment to someone else.

Teaching and Training

The practice is actively committed to training. There will be occasions when the doctor and nurses have a student in with them during consultations. Please state if you would rather see the doctor or nurse without the student present.

 
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