We always try to provide the best service possible, but there may be times when you feel this has not happened.

If you would like to make a complaint or comment about our services, you may do this either verbally or in writing and this should be addressed to the Practice Manager. We will acknowledge your complaint as soon as possible and then aim to report back to you within 2 weeks with a full response. However, some complaints or concerns may take longer to resolve. In these instances, you will be kept informed at all times of what progress is being made.

A copy of our complaints procedure is available on request explaining this in more detail and what you should do if you are not satisfied with the response you receive.