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HOW DO I
GET AN APPOINTMENT? |
All
Consultations are booked by
Appointment.
We work on two sites and therefore
if you do require an appointment
with a doctor or nurse we would
expect you to travel to either
surgery to receive medical care.
At times of high demand, it is not
always possible to see the doctor of
your choice. On these occasions,
please be prepared to see any
available doctor. The doctor will
usually only be able to deal with
one problem during the time
scheduled for each appointment. If
you have more than one problem to
discuss please ask for a double
appointment when booking.
Appointments can be made
by telephone or in person at the
surgery reception desk. The majority
of our patients are able to see a
doctor on the same day the
appointment is requested. If you
have special difficulties, some
appointments may be booked in
advance.
Please arrive in good time for your
appointment (preferably a few
minutes early) and let the
receptionist know you are here. If
you arrive more than 10 minutes late
for any appointment then you may be
asked to rearrange your appointment.
If a surgery is running late, please
be assured that you will be seen as
soon as possible. Occasionally, the
‘on call’ doctor has to attend an
emergency, either within or outside
the surgery, and we ask that you
bear with us in these circumstances.
If you are unable to wait, please
speak to a receptionist to explain
and rearrange your appointment. We
apologise for these instances, which
are entirely beyond our control.
We also offer a
number of evening appointments with
a GP for patients who are normally
unable to attend during the day due
to work commitments. These
appointments are bookable in
advance.
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KEEPING
YOUR APPOINTMENT / NOT
ATTENDING / CANCELLING |
If you cannot keep
your appointment, or it is no longer
needed, please inform the surgery as
soon as possible so we can offer the
appointment to someone else.
If you fail to attend an appointment
you will receive a letter of non
attendance. Should you fail to
attend further appointments within a
6 month period the practice will
give serious consideration to
requesting our primary care trust
remove you from our list of
registered patients.
The Doctors are
happy to provide medical advice over
the telephone when a face-to-face
appointment may not be necessary. To
be transferred through to a doctor
please telephone the surgery between
11:30am – 12:00 noon and 2:30pm –
3:00pm. There may be times when the
call cannot be accepted by the
Doctor at the times specified or you
need urgent assistance outside these
times, in which case we will take
appropriate details and ask the
Doctor to call you back. You must
provide a contact number and be
prepared to wait for the call.
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PRACTICE
NURSE and HEALTH CARE
ASSISTANT APPOINTMENTS |
Appointments can
be booked up to 4-6 weeks in
advance. Appointment times may vary.
If you are unable to attend then
please let us know so we can offer
the appointment to someone else.
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