HOW DO I
GET AN APPOINTMENT?
Consultations are booked by
We work on two sites and therefore
if you do require an appointment
with a doctor or nurse we would
expect you to travel to either
surgery to receive medical care.
At times of high demand, it is not
always possible to see the doctor of
your choice. On these occasions,
please be prepared to see any
available doctor. The doctor will
usually only be able to deal with
one problem during the time
scheduled for each appointment. If
you have more than one problem to
discuss please ask for a double
appointment when booking.
Appointments can be made
by telephone or in person at the
surgery reception desk. The majority
of our patients are able to see a
doctor on the same day the
appointment is requested.
We have some appointments that can
be booked in advance for patients
that may need to arrange time off
work or arrange for a carer,
relative or neighbour to come with
them or bring them.
We also offer a
number of early morning appointments with
a GP for patients who are normally
unable to attend during the day due
to work commitments. These
appointments are bookable in
If you have registered for our
online service, you can book from a
selection of appointments with a GP
online. To login to this service,
To find out more details about our
online service, please
Please arrive in good time for your
appointment (preferably a few
minutes early) and let the
receptionist know you are here. If
you arrive more than 10 minutes late
for any appointment then you may be
asked to rearrange your appointment.
If a surgery is running late, please
be assured that you will be seen as
soon as possible. Occasionally, the
‘on call’ doctor has to attend an
emergency, either within or outside
the surgery, and we ask that you
bear with us in these circumstances.
If you are unable to wait, please
speak to a receptionist to explain
and rearrange your appointment. We
apologise for these instances, which
are entirely beyond our control.
YOUR APPOINTMENT / NOT
ATTENDING / CANCELLING
If you cannot keep
your appointment, or it is no longer
needed, please inform the surgery as
soon as possible so we can offer the
appointment to someone else.
If you fail to attend an appointment
you will receive a letter of non
attendance. Should you fail to
attend further appointments within a
6 month period the practice will
give serious consideration to
requesting our primary care trust
remove you from our list of
If we have a
mobile phone number recorded for
you, we now send SMS text reminders
for appointments booked in advance.
If you haven't given us your mobile
number, please let us have this if
you would like an appointment
reminder sent to you. You will also
need to ensure that you advise us if
you change your mobile number.
information is sent in the text
message; just the date and time of
the appointment and a phone number
to ring if you wish to cancel or
rearrange it. Currently, for
confidentiality purposes, we cannot
advise you which of our sites your
appointment is at.
The Doctors are
happy to provide medical advice over
the telephone when a face-to-face
appointment may not be necessary. To
be transferred through to a doctor
please telephone the surgery between
11:30am – 12:00 noon and 2:30pm –
3:00pm. There may be times when the
call cannot be accepted by the
Doctor at the times specified or you
need urgent assistance outside these
times, in which case we will take
appropriate details and ask the
Doctor to call you back. You must
provide a contact number and be
prepared to wait for the call.
NURSE and HEALTH CARE
be booked up to 4-6 weeks in
advance. Appointment times may vary.
If you are unable to attend then
please let us know so we can offer
the appointment to someone else.